Shipping & Returns

How will my payment be processed?
All payments made for orders on peterthomasrothus.com are processed through Authorize.net, a third party processing service. Payments are only authorized, not captured, so credit card information will not be stored.

Credit cards we accept are Visa, Mastercard, Discover and American Express.

How will my order be shipped?
All orders placed on peterthomasrothus.com are shipped directly from our warehouse using FedEx and UPS services. Our system determines which courier will deliver your order quickest based on your shipping address.

How long will it take my order to ship?
Orders are typically processed within 48 hours, depending on product availability.

For standard shipping within the contiguous United States, please allow 7 to 10 business days from date of purchase for delivery.

Do you ship internationally?
We have suspended shipping internationally, and we apologize for any inconvenience it may cause. If you have any pending orders, we will be in touch with you to arrange a refund or to discuss alternative options for fulfilling your order. If you have any questions or concerns, please do not hesitate to reach out to our customer service team. We are here to assist you and provide any necessary information during this transition period.

Do you offer free shipping?
Free standard ground shipping is valid on all orders in the contiguous United States with a subtotal of $50 or more after promotional codes and coupons have been applied.

You can also earn Free Shipping through accrued rewards points by becoming a member of Peter’s Inner Circle Loyalty Rewards Program. To become a member, you must create a peterthomasrothus.com account. You must be logged in to your account at the time of purchase to earn points.

What shipping methods do you offer?
We currently offer 1 shipping method within the contiguous United States. Please see below for pricing and shipping time frames.

   • Standard: $9.95 (FREE with orders of $50+)
      Order received within 7 to 10 business days

PLEASE NOTE: We are updating our physical inventory and there may be a slight shipping delay. We have temporarily disabled expedited shipping and apologize for any inconvenience this may cause.

Can you ship to P.O. Boxes or FPO/APO/DPO military addresses?
No, we do not currently ship to P.O. Boxes or FPO/APO/DPO military addresses.

Returns

How long do I have to return an item after purchase?
Peter Thomas Roth Clinical Skin Care is committed to delivering on Peter’s brand philosophy: Breakthrough formulas. Astonishing results. If for any reason you are not completely satisfied with your purchase, we will accept returns on peterthomasrothus.com orders from the contiguous United States within 30 days of the purchase date. PLEASE NOTE: International orders outside the contiguous 48 states in the US and products earned through the Peter’s Inner Circle loyalty rewards program are not eligible for return or exchange.

How do I return an item?
In order for us to process your returned item(s) from peterthomasrothus.com, you will need to enclose a copy of your invoice and clearly label outside packaging with a Return Authorization (RA) number. To receive your unique RA #, please contact us at 1-800-787-7546 or send an email to support@peterthomasrothus.com Upon receiving your RA #, please ship returned item(s) to:

Peter Thomas Roth
ATTN: Returns and RMA #
45 Mayhill St
Saddlebrook, NJ 07663

More information about our return process is as follows:

• Item(s) sent back without an RA # will be returned to you and will not be refunded.
• International orders outside the contiguous United States and products earned through the Peter’s Inner Circle loyalty rewards program are not eligible for return or exchange.
• To ensure a prompt and secure delivery to us, we recommend sending item(s) back using a courier service that provides a tracking number. We apologize, but return shipping fees are not refundable and we do not provide prepaid labels.
• Once your order is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card within an estimated time of 2 business days. Please note that depending on your credit card company, it may take an additional 3 to 7 business days after your credit is applied for it to post to your account.

What I do if the product I ordered arrives damaged or defective?
If you received a damaged or defective item(s), please DO NOT THROW AWAY the item(s). If you return the damaged or defective item(s) to us, we will gladly replace the item(s). Please send an email to support@peterthomasrothus.com and include your phone number to receive instructions on how to proceed.

I’m unhappy with my order. Can I make an exchange?
peterthomasrothus.com is unable to process exchanges except in the case of damaged or defective items. Your order may only be refunded and automatically applied to the credit card used to make the purchase.

Can I return items not purchased at peterthomasrothus.com?
Only items purchased at peterthomasrothus.com may be accepted for return. If you purchased a Peter Thomas Roth item from a retail partner, please contact that retailer directly.

Don’t see your question answered here? Please call us at 1-800-787-7546 Monday through Thursday, 9AM – 5PM ET or Friday, 9AM – 3PM ET or send an email to support@peterthomasrothus.com